CH&Co Catering Group Limited, a company registered in England and Wales with number 09505062, whose registered address is at 550, 2nd Floor Thames Valley Park, Reading, RG6 1PT is made up of different legal entities, details of which can be found in the published statutory accounts of CH&Co Catering Group Limited, available from Companies House. This Policy is issued on behalf of CH&Co Catering Group Limited so when we mention “CH&Co”, “we”, “us” or “our” in this Policy we are referring to the relevant company in the CH&Co Group responsible for your personal data when you engage with us.
For the purposes of data protection laws, CH & Co Catering Group Limited is the data controller and is responsible for your personal data.
CH & Co Catering Group Limited is registered with the Information Commissioners Office: ZA119421
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy, please contact the Data Protection Officer using the details set out below.
Full name of legal entity: CH&Co Catering Group Limited
Email address: DPO@chandcogroup.com
Postal address: 550 Thames Valley Park, Reading, RG6 1PT
Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on the Website and where appropriate notified to you by email, so you will always be aware of what personal data we collect and how we use that personal data. Please review the Website regularly so that you are aware of any changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data).
We will collect personal data from you when you:
This personal data may include your title, first name, surname, date of birth, email address, telephone number, home address, passwords, bank details, NI number, pension details, medical information.
We may also collect information through your use and browsing of the Website including the internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We will only use your personal data when the law allows us to and in accordance with the purpose for which it was collected. Most commonly, we will use your personal data in the following circumstances:
We may use your personal data in the provision and administration of the services that you have requested and/or to respond to your queries. Where you don’t provide us with certain information we may be unable to provide you with the services requested.
We may also use your personal data to meet our legal obligations, to deal with any complaints and for the enforcement of our terms and conditions.
We may use your personal data for our legitimate business interests which include security purposes, improvements to our Website, improvements to our solutions and services and for general marketing purposes. We will not do so though where our interests are outweighed by your interests, rights and freedoms.
We plan to use your personal data to:
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
If we need to use your personal data for purpose unrelated to the original one we collected your personal data for, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with this Policy where this is required or permitted by law.
We may have to share your personal data in the following circumstances:
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at GDPR@chandcogroup.com.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
By law we have to keep basic information about our customers (including first name, surname, username, date of birth, gender, title, marital status, address, email address, and telephone number for six years after you cease being customers for tax purposes.
Personal data you provide to CH&Co is stored on our servers and third party servers. We take measures to ensure that any third parties hosting our Website and other services have adequate security measures in place to protect personal data.
As part of our recruitment processes, where you:
We will collect personal data including your name, your home address, email address and telephone number, your employment details (including the name of your current employer, job role, work email address, work telephone number and work postal address), and your education and qualification details.
In this situation we will use your personal data to:
We may need to disclose your personal data for recruitment purposes to Recruiters or reference checking agencies, portfolio companies, group companies, HMRC, Pension regulator.
Your personal data may be used, processed or stored anywhere in the world, including countries outside the European Economic Area ("EEA"). We will only transfer your personal data outside the EEA where the organisation receiving the personal data has provided adequate safeguards.
You have the right to:
If you wish to exercise any of the rights set out above, please contact us at GDPR@chandcogroup.com.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.