1. About this policy

CH & Co Catering Group Limited’s (“CH&Co”) policy is to conduct all its business in an honest, ethical and legal manner. CH&Co takes a zero-tolerance approach to any criminal activity including tax evasion committed by any associated persons.

If an associated person of CH&Co (including employees) is found to have facilitated tax evasion, the company could be charged with a criminal offence, bringing the risks of an unlimited fine, reputational damage and repercussions for directors.

  1. What is facilitation of tax evasion?

Tax evasion is any fraudulent activity that intends to divert funds from the public revenue. Basically, meaning tax evasion is the illegal non-payment or underpayment of tax. A facilitation offence will be committed where an individual or entity deliberately and dishonestly facilitates tax evasion.

An example of this would be if a member of staff knowingly facilitated a contractor or supplier’s tax evasion. This may be achieved, for example, through false invoicing or making payments in cash or to different bank accounts than those previously agreed.

CH&Co could be liable under the new offence if it fails to prevent the individual or entity, who was acting for or on behalf of the company at the time, from facilitating the tax evasion. The group’s defence is that it has reasonable prevention procedures in place to prevent the facilitation from taking place.

  1. Who is covered by this policy?

The legislation applies to “associated persons”. Associated persons can be an individual or a corporate; this covers employees, agents and any other person performing services on CH&Co’s behalf.

This policy is aimed at every individual who works for or provides services on behalf of CH&Co.

  1. Your responsibilities

You must ensure that you read, understand and comply with this policy. The prevention, detection and reporting of instances of facilitation of tax evasion are the responsibility of all those working for or providing services on behalf of CH&Co.

  1. Training

Online training will be provided on our e-learning platform for all staff members.

  1. How to Raise a Concern

If a member of staff has a concern about tax evasion or the facilitation of tax evasion, they should normally first raise the issue with their immediate superior. This may be done orally or in writing.

If a member of staff feels unable to raise the matter with their immediate superior, for whatever reason, they should raise the matter with their Manager and/or the Finance Director.

If a member of staff is in any doubt about how to report suspicions, they should follow the whistleblowing Policy or speak with the Finance Director.

  1. How CH&Co will Handle the Matter

Once a member of staff has raised a concern, CH&Co will look into it to assess initially what action should be taken.  This will usually involve making internal enquiries first, but it may be necessary to carry out an investigation at a later stage, which may be formal or informal depending on the nature of the concern raised.

If a member of staff is found to have deliberately and dishonestly facilitated tax evasion, action will be taken by CH&Co in accordance with the firm’s disciplinary procedures. CH&Co may also be required to report the matter externally and there may be other legal implications for the member of staff as a result.

  1. Review of Policy

This policy will be reviewed by the directors of CH&Co annually.

 

Modern Slavery Act 2015: Statement

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes CH & Co Catering Group Limited's slavery and human trafficking statement for the financial year ending 31st December 2018.

This statement covers all the businesses and brands within CH & Co Catering Group Limited, which includes the recently merged businesses Concerto Group Ltd and Harbour and Jones Ltd and their associated brands Ultimate Events, Fare, Tonic, Upfront Services, Fare of London and Principals. Our ultimate Parent Company is CH & Co Catering Group (Holdings) Ltd ('CH & Co Group') whose head office is in England. CH & Co Group has over 6,000 employees and operates from more than 700 sites in the UK, across the business and industry, healthcare, education, and public catering sectors. We are a provider of catering services in the hospitality sector.

Our supply chain includes the key product categories of Ambient, Frozen & Chilled Food, Fresh Produce, Diary, Fresh Meat, BWS, Equipment & Disposables. With the recent merger of Concerto Group Ltd and Harbour & Jones Ltd in to the Group, the CH & Co Group aims to amalgamate all suppliers into a single set of group-wide suppliers to minimise the risk of non-compliance with the Act.

We are committed to ensuring that there is no slavery or human trafficking in our supply chain or in any part of our business. Our Modern Slavery policy (publicly available on the company website and available to employees on the intranet and the employee handbook) reflects our commitment to acting ethically and with integrity in all our business relationships and to implement and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain or within our business.

We have zero tolerance to slavery and human trafficking which also applies to its dealings with other companies. CH & Co Group has strict HR policies and procedures which support the Modern Slavery Act 2015 (the 'Act') to protect against modern slavery and human trafficking. These include carrying out checks of all right to work documentation.

To ensure all those in our supply chain comply with our values we have in place a supply chain compliance programme. This consists of structured contractual documentation (requiring suppliers to commit to complying with all relevant laws and regulations, including those relating to modern slavery and human trafficking) and a cyclical checking programme to ensure all parties uphold their commitments in line with our values.

Last year we engaged a third party to complete a due diligence piece to assess our whole supply chain and to review suppliers' policies and processes. We are reviewing those results and taking the necessary steps to identify any residual risk and engage with such suppliers who require further diligence in relation to their slavery and human trafficking risks within their supply chain. This exercise will ensure our suppliers are compliant with the requirements of the Act as they apply to the size of each suppliers' business.

CH & Co Group recognises modern slavery is a crime and can take many forms, such as forced labour, servitude, compulsory labour and human trafficking. We remain committed to improving our practices to combat slavery and human trafficking. Our Modern Slavery policy is communicated to all employees on our intranet and within our employee handbook to reinforce the policy. We ensure information is cascaded down the company, raising awareness of Modern Slavery and all employees and new recruits are given specific training on what amounts to Modern Slavery, what our policy means and who to report any issues too. We encourage our employees to report any activity they believe to be unlawful and/or in breach of our policies and standards.

INTRODUCTION

Welcome to the CH & Co Catering Limited’s (CH & Co) privacy notice.

CH & Co respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice sets out how CH & Co collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

CH & Co Catering Group Limited is the controller and responsible for your personal data (collectively referred to as ”CH & Co”, “we”, “us” or “our” in this privacy notice).

CH & Co Catering Group Limited is made up of different legal entities. This privacy notice is issued on behalf of all the CH & Co Catering Group Limited entitles, hereinafter referred to as the ‘Group’, so when we mention CH & Co Catering Group Limited, “Group”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Group responsible for processing your data. CH & Co Catering Group Limited is the controller and responsible for this website.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Full name of legal entity: CH & Co Catering Limited

Name of DPO: Claire-Louise Cook
Email address: claire-louise.cook@chandcogroup.com
Postal address: 550 Thames Valley Park, Reading, RG6 1PT

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser history and type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: • Technical Data from the following parties:

(a) analytics providers such as Google;
(b) advertising networks; and
(c) search information providers. • Contact, Financial and Transaction Data from providers of technical, payment and delivery. • Identity and Contact Data from data brokers or aggregators • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Identity
(a) Usage
(b) Technical
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile<
Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your consent before we share your personal data with any company outside the CH & C0 Catering Limited group of companies for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see the link on the main website to the Cookie Policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, these are;

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

EXTERNAL THIRD PARTIES

  • Service providers acting as processors who provide IT and system administration services within and outside the EEA.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EEA and outside the EEA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controller based in the United Kingdom.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

CH &Co Catering Group (Holdings) Limited is the ultimate UK parent company
of the CH & Co group(“CH & Co”).

CH & Co has undertaken a review of its key tax procedures and now publishes its tax strategy in accordance with measures contained in Schedule 19 of Finance Act 2016.

The strategy has been approved by the Board of CH & Co and will be reviewed annually.

CH & Co approach to tax

We take a responsible and sustainable approach in relation to our tax obligations, as we understand the importance of the taxes we pay in supporting the various communities that we operate in.

CH & Cooperate under the following principles:

  • We comply with all relevant tax law, reporting and regulatory requirements.
  • We interpret relevant tax laws in a way consistent with a relationship of co-operative compliance with tax authorities.
  • We only engage in tax planning aligned to our commercial and economic activity that does not lead to anyabusive result.
  • We may appropriately utilise and claim available tax incentives and exemptions.

Governance and management of tax risk

The Chief Financial Officer (“CFO”) takes overall responsibility for the management of tax risk. On a day-to-day basis, tax risks are managed by the group finance team.

The Board, updated as appropriate by the CFO, exercises oversight of tax risk management and governance primarily through discussions at the monthly Board meetings. These meetings incorporate key tax information
andissues arising within the business, or externally that could impact the business, for example upcoming legislative changes.

The group’s key tax risks include:

  • Transactional risk–this includes actions taken in respect of transactions without consideration of potential tax implications, or where tax advice is not appropriately implemented.
  • Tax compliance risk – this includes late filing or incorrect tax returns, failure to submit claims and elections on time, and late payment of taxes.
  • Reputational risk–this includes the impact on our relationships with shareholders, customers, tax authorities, and the public.

We manage these risks by utilising suitably qualified and experienced finance team members and specialist external tax advisors, to prepare and file tax returns and also advise on areas of uncertainty. Oversight of advisors is provided by our finance team, including the CFO.

Collaborative working with HM Revenue & Customs (“HMRC”)

CH& Co is committed to acting with integrity at all times and to maintaining a transparent, open and honest relationship with HMRC.

We proactively engage with HMRC to disclose and resolve issues as they arise.

CH & Co has considered the Draft Framework for Cooperative Compliance published by HMRC in December 2015, which addresses the relationship between large business and
HMRC and promotes best practice in tax governance.

We are committed to the following principles set out in the Draft Framework and have aligned our tax strategy accordingly:

  • To promote collaborative professional working building an open, transparent and trusted relationship;
  • To engage in open and early dialogue to discuss tax planning, strategy, risks and significant transactions and to disclose any significant uncertainty in relation to tax matters;
  • To respond to queries, information and clearance requests in a timely manner and to ensure that HMRC are informed about how issues are progressing;
  • To seek to resolve issues in real time and before returns are filed if possible;
  • To make fair, accurate and timely disclosures in tax returns and correspondence;
  • To work proactively with HMRC to resolve any disagreements over tax that may arise by reaching a consensus view where possible;
  • To be open and transparent with regards to decision making, governance and tax planning;
  • To structure transactions such that tax results that are not inconsistent with the underlying consequences (unless specific legislation is intended to give that result) and which we believe give a result which is not contrary to the intentions of Parliament;
  • To interpret tax laws in a reasonable way and ensure transactions are structured in a way that is consistent with a relationship of cooperation with HMRC.

Transparency and tax evasion

  • We support the UK Government’s adoption of the OECD’s Base Erosion and Profit Shifting recommendations.
  • We do not tolerate tax evasion or the facilitation of tax evasion by any persons acting for or on behalf of CH& Co

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website (our site).

WHO WE ARE AND HOW TO CONTACT US

This site is operated by CH & Co Catering Group Limited (”We”). We are registered in England and Wales under company number 09505062 and have our registered office at 550 Thames Valley, Reading, RG6 1PT. Our main trading address is 550 Thames Valley Park, Reading, RG6 1PT. Our VAT number is 813058943. We are a limited company. To contact us, please email it@chandcogroup.com or telephone 03330 141777

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on our site.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. WE MAY MAKE CHANGES TO OUR SITE We may update and change our site from time to time to reflect changes to our services and/or products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

OUR SITE IS ONLY FOR USERS IN THE UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at it@chandcogroup.com.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on 03330 141777.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services and/or products to you, which will be set out in our Terms and conditions of supply.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us the rights to use that content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact it@chancogroup.com.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any noncontractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

OUR TRADE MARKS ARE REGISTERED

All trademarks are UK registered trade marks and all such marks shown on the website are owned and registered as CH & Co Catering Group or CH & Co Catering Limited. You are not permitted to use them without our approval.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in
common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to
acting ethically and with integrity in all our business dealings and relationships and to implement and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or our supply chain.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. We expect the same high standards from all of our contractors, suppliers and other business partners. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude and we expect that our suppliers will hold their own suppliers to the same high standards. This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment and we may amend it at any time.

RESPONSIBILITY FOR THE POLICY

The Procurement Department has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The Group Purchasing Director has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given any required training.

COMPLIANCE WITH THE POLICY

You must ensure that you read, understand and comply with this policy.

The prevention, detection and reporting of modern slavery in any part of our business or supply chain is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy. You must notify your manager OR the Procurement Department as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future.

You are encouraged to raise concerns about any issue of suspicion of modern slavery in any parts of our business or the supply chains of any supplier tier at the earliest possible stage.

If you believe or suspect a breach of this policy has occurred or that it may occur you must notify your manager or report it in accordancewith our Whistleblowing Policy as soon as possible.

If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions with in any tier of our supply chain constitutes any of the various forms of modern slavery, raise itwith your manager or the Procurement Department.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any part of our supply chain.

If you believe that you have suffered any such treatment, you should inform your manager immediately.

COMMUNICATION AND AWARENESS OF POLICY

Training on this policy, and on the risk our business faces from modern slavery in its supply chain will be given where needed.

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

BREACHES OF THIS POLICY

Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Information about our use of cookies on This Website

Our website uses cookies to distinguish you from other users of our website.

This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to
improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.You can find more information about the individual cookies we use and the purposes for which we use them below:

CookieNamePurposeExpiryMore information
_gaGoogle AnalyticsThese cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will useyour computer or device’s IP address to know from where in the world you are accessing the internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third parties where required to do so by law, or where such third-parties process the information on Google’s behalf.2 YearsSecurity and Privacy in Google Analytics
_gatGoogle AnalyticsThis cookie is used tothrottle requests to the Google Analytics service10 Minutes
DYNSRV Session CookieSession cookies allow us to ‘remember’ content from page to page whilst you are browsing our site. They expire as soon as you leave the website or close your browserAfter user finishes the session on the site

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

INTRODUCTION

CH&Co Catering Group Limited (“CH&Co”) respects your privacy and is committed to protecting your personal data. This privacy policy (the “Policy”) will inform you as to how we look after your personal data when you visit our website https://www.chandcogroup.com/ (the “Website”) (regardless of where you visit it from), when you make an enquiry regarding our services or when you purchase services from us and tell you about your privacy rights and how the law protects you.

It is important that you read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This Policy supplements the other policies and is not intended to override them.

1. IMPORTANT INFORMATION AND WHO WE ARE

CH&Co Catering Group Limited, a company registered in England and Wales with number 09505062, whose registered address is at 550, 2nd Floor Thames Valley Park, Reading, RG6 1PT is made up of different legal entities, details of which can be found in the published statutory accounts of CH&Co Catering Group Limited, available from Companies House. This Policy is issued on behalf of CH&Co Catering Group Limited so when we mention “CH&Co”, “we”, “us” or “our” in this Policy we are referring to the relevant company in the CH&Co Group responsible for your personal data when you engage with us.

For the purposes of data protection laws, CH & Co Catering Group Limited is the data controller and is responsible for your personal data.

CH & Co Catering Group Limited is registered with the Information Commissioners Office: ZA119421

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy, please contact the Data Protection Officer using the details set out below.

Full name of legal entity: CH&Co Catering Group Limited

Name of Data Protection Officer: Claire-Louise Cook

Email address: Claire-louise.cook@chandcogroup.com

Postal address: 550 Thames Valley Park, Reading, RG6 1PT

Changes to the Policy and your duty to inform us of changes

Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on the Website and where appropriate notified to you by email, so you will always be aware of what personal data we collect and how we use that personal data. Please review the Website regularly so that you are aware of any changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data).

Information you give to us

We will collect personal data from you when you:

  • E-mail or telephone us with an enquiry about our services;
  • Enter into a contract with us where we will provide you with services;
  • Engage with us through social media.

This personal data may include your title, first name, surname, date of birth, email address, telephone number, home address, passwords, bank details, NI number, pension details, medical information.

Information we collect about you

We may also collect information through your use and browsing of the Website including the internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to and in accordance with the purpose for which it was collected. Most commonly, we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where we need to comply with a legal or regulatory obligation;
  • where you have provided your consent.

We may use your personal data in the provision and administration of the services that you have requested and/or to respond to your queries. Where you don’t provide us with certain information we may be unable to provide you with the services requested.

We may also use your personal data to meet our legal obligations, to deal with any complaints and for the enforcement of our terms and conditions.

We may use your personal data for our legitimate business interests which include security purposes, improvements to our Website, improvements to our solutions and services and for general marketing purposes. We will not do so though where our interests are outweighed by your interests, rights and freedoms.

Purposes for which we will use your personal data

We plan to use your personal data to:

  • Respond to your enquiry about our services;
  • Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Change of purpose

If we need to use your personal data for purpose unrelated to the original one we collected your personal data for, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with this Policy where this is required or permitted by law.

4. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data in the following circumstances:

  • All brands within the Group;
  • With any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006;
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website;
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy;
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. MARKETING

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at GDPR@chandcogroup.com.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. DATA RETENTION

By law we have to keep basic information about our customers (including first name, surname, username, date of birth, gender, title, marital status, address, email address, and telephone number for six years after you cease being customers for tax purposes.

8. DATA STORAGE

Personal data you provide to CH&Co is stored on our servers and third party servers. We take measures to ensure that any third parties hosting our Website and other services have adequate security measures in place to protect personal data.

9. RECRUITMENT

As part of our recruitment processes, where you:

  • Upload your curriculum vitae for a vacancy listed on our careers page;
  • Complete an application form once you have uploaded your curriculum vitae; or
  • Sign up to our Talent Bank through our careers page

We will collect personal data including your name, your home address, email address and telephone number, your employment details (including the name of your current employer, job role, work email address, work telephone number and work postal address), and your education and qualification details.

In this situation we will use your personal data to:

  • Assess your skills, qualifications, and suitability for the work or advertised role;
  • Carry out background and reference checks, where applicable;
  • Assess your right to work in the UK in compliance with immigration rules;
  • Communicate with you about the recruitment process;
  • Keep records related to our hiring or recruitment processes;
  • Carry out data analytics including the profiles of those applying for roles with us;
  • Comply with legal or regulatory requirements;
  • Send you job alerts where you have opted to receive them.

We may need to disclose your personal data for recruitment purposes to Recruiters or reference checking agencies, portfolio companies, group companies, HMRC, Pension regulator.

10. INTERNATIONAL TRANSFERS

Your personal data may be used, processed or stored anywhere in the world, including countries outside the European Economic Area ("EEA"). We will only transfer your personal data outside the EEA where the organisation receiving the personal data has provided adequate safeguards.

11. YOUR LEGAL RIGHTS

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of any inaccuracies in the personal data that we hold about you.
  • Request erasure of your personal data under certain circumstances.
  • Object to processing of your personal data under certain circumstances.
  • Request restriction of processing of your personal data in certain circumstances.
  • Request the transfer of your personal data to you or to a third party in certain circumstances.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

If you wish to exercise any of the rights set out above, please contact us at GDPR@chandcogroup.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. THIRD-PARTY LINKS

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

WHAT’S IN THESE TERMS?

This acceptable use policy sets out the content standards that apply when you upload content to our
site, make contact with other users on our site, link to our site, or interact with our site in any other
way,

WHO WE ARE AND HOW TO CONTACT US

This site is operated by CH & Co Catering Group Limited (”We”). We are registered in England and
Wales under company number 02613820 and have our registered office at 550 Thames Valley Park,
Reading, RG6 1PT. Our main trading address is 550 Thames Valley Park, Reading, RG6 1PT. Our VAT
number is 813058943.

We are a limited company

To contact us, please email GDPR@Chandcogroup.com or telephone on 03330 141777

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept the terms of this policy and that you agree to comply
with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

Our Terms of website use also apply to your use of our site.

WE MAY MAKE CHANGES TO THE TERMS OF THIS POLICY

We amend these terms from time to time. Every time you wish to use our site, please check these
terms to ensure you understand the terms that apply at that time.

PROHIBITED USES

    You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not
    comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or
    promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan
    horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful
    programs or similar computer code designed to adversely affect the operation of any
    computer software or hardware.

    You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the
    provisions of our Terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or any equipment or network or software owned or used by any third party.

INTERACTIVE SERVICES

    We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.
  • News boards.
  • Any other interactive service.
  • (interactive services.)

Where we do provide any interactive service, we will provide clear information to you about the kind
of service offered, if it is moderated and what form of moderation is used (including whether it is
human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third
parties when they use any interactive service provided on our site, and we will decide in each case
whether it is appropriate to use moderation of the relevant service (including what kind of moderation
to use) in the light of those risks. However, we are under no obligation to oversee, monitor or
moderate any interactive service we provide on our site, and we expressly exclude our liability for any
loss or damage arising from the use of any interactive service by a user in contravention of our content
standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or
guardian. We advise parents who permit their children to use an interactive service that it is important
that they communicate with their children about their safety online, as moderation is not fool proof.
Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of
contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (Contribution),
and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to
each part of any Contribution as well as to its whole.

CH & Co Catering Limited will determine, in its discretion, whether a Contribution breaches the
Content Standards.

    A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is
    posted.
  • A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation
    or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or
    needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from CH & Co Catering Limited, if this is
    not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as
    (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing,
    that members of the public to whom the statement is, or is to be, published are likely to
    understand as a direct or indirect encouragement or other inducement to the commission,
    preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

    BREACH OF THIS POLICY

    When we consider that a breach of this acceptable use policy has occurred, we may take such action
    as we deem appropriate.

    Failure to comply with this acceptable use policy constitutes a material breach of the Terms of use
    Policy upon which you are permitted to use our site, and may result in our taking all or any of the
    following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including,
    but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is
    necessary or as required by law.
  • We exclude our liability for all action we may take in response to breaches of this acceptable use
    policy. The actions we may take are not limited to those described above, and we may take any other
    action we reasonably deem appropriate.

    WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

    If you are a consumer, please note that the terms of this policy, its subject matter and its formation
    are governed by English law. You and we both agree that the courts of England and Wales will have
    exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring
    proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings
    in Scotland.

    If you are a business, the terms of this policy, its subject matter and its formation (and any noncontractual
    disputes or claims) are governed by English law. We both agree to the exclusive
    jurisdiction of the courts of England and Wales.